Benefit One Inc. - Improves the stability of service with PacketFabric's Redundant Internet

URL : https://corp.benefit-one.co.jp/（Japanese）

Benefit One Inc. has a corporate philosophy: “We aim to create new value that connects people and companies, and to contribute to the enrichment of people’s lives and the development of society through the distribution and creation of services.” Through the promotion of a network of service suppliers and with an expert membership, they develop businesses that solve corporate management problems and improve customer satisfaction.

In an industry where stable platform operations and high security are needed, they provide services with high reliability while meeting strict standards for the handling of personal information and data management.

We asked Benefit One Inc. about their thoughts and experiences as a longtime user of PacketFabric’s network services.

Mr. Satoshi Kinugawa (right), Group Manager, System Operations Group, Infrastructure Department, Information Systems Division

Mr. Yoshinori Hashimoto (left), Team Leader, Internal Infrastructure Team, System Operations Group, Infrastructure Department, Information Systems Division

What do you currently use PacketFabric for?

We had already been using PacketFabric’s high performance Internet for both internal use and to support the services we provide, but recently we have noticed an increase in our bandwidth needs due to company-use of various Internet applications, starting with web conferencing and PBX cloud services.

As remote work becomes more widespread, network flexibility and stable access to cloud systems are essential, so we are currently strengthening our network infrastructure.

Tell us about your reasons for adding redundancy to your Internet circuits

Our main business is the outsourcing of employee benefits, and we seek high standards for the network that supports the most critical component of our business, the management and practical use of customer data.

Network redundancy is essential in order to achieve this goal, and we have been using PacketFabric’s redundancy services for many years. Our Internet service automatically switches to a backup circuit in case there is maintenance on a network device or in rare cases an outage, which gives us highly reliable service operation.

Give us your impressions of PacketFabric’s Internet circuits

Overall, there have been no major problems, and we have been provided with an excellent communication environment thanks to PacketFabric's forte, MIRO technology, which chooses the optimal communication path on the Internet from multiple upstream backbones, and operates 24 hours a day, 365 days a year. Their flexibility to respond to traffic spikes or network device failovers has allowed our business to operate smoothly.

How have PacketFabric Internet circuits benefited your company?

The ability to establish a network environment with circuit redundancy improves the stability of our services. In particular, stable communications are guaranteed even during times of high network usage such as our transition to cloud systems or the expansion of remote work. PacketFabric’s high reliability helps to sustain our business continuity, as our business operations would come to a halt without network communications.

Where do you see the difference in PacketFabric specialized for business?

Including the dedicated sales representatives and engineer personnel, the PacketFabric team takes flexible and prompt action.

DNS configuration changes and so on, which would take several days for other companies to complete, are handled in just a few days by the 24-hour network operation center, whose prompt handling is extremely helpful. Furthermore, we value greatly their meticulous support not offered by other companies regarding security-related configuration changes and traffic flow analysis.

Shinsuke Nakamura (left), PacketFabric Vice President of Business Strategy/Sales/Marketing

Noah Townsend (right), PacketFabric Sales Account Executive

What are the prospects of your network in the future?

From now on, we too will continue to strengthen cloud-based system operations and aim to implement zero trust security. At the same time, we will optimize the network environment at each location, including call centers and offices.

Lastly, by introducing cloud PBX, telephone-based operations came to be completely dependent on the network, and network quality is becoming ever more important.

Benefit One Inc.

Head office address　37F SHINJUKU PARK TOWER 3-7-1, Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-1037

Established　March 15, 1996

URL　https://corp.benefit-one.co.jp/