Japanese Bilingual 24/7 Customer
Support Outsourcing service

Let’s face it, if you want to do business in Japan, you need to be able to provide local support. With over 24 years of experience, beginning with the launch of a global joint venture, we know first hand the difficulties businesses endure when entering the Japanese market.

Minimize your OPEX while achieving the localization and providing the support your end users expect with our 24/7 Tech Support and Localization solutions.

Bilingual Technical Support: Japanese & English

All of our engineers are highly skilled and competent IT professionals fluent in both Japanese and English. We provide accurate translation support based on our in-depth knowledge of IT related issues.

Around-the-Clock Support

Our team is available 24/7 via email or phone, so nothing gets lost in communication—no matter the time zone or business hours.

Customizable IT Support Service

We offer various communication methods to suit your needs, including:

• Dedicated phone lines
• Email support
• Chat tools

PacketFabric can provide these flexible channels to connect with your Japanese-speaking customers.

Reduce OPEX

Building an in-house 24/7 support team is costly and complex—recruitment, training, management, and daily operations add up fast.

Outsourcing with PacketFabric lets you:

• Cut setup and running costs
• Skip staff and schedule management
• Launch quickly with a flexible support model

Contact us today to find out more.

CASE STUDY