INAP’s New Triple Trinity Service

Internap Japan are happy to announce the new branding of our marquee service solution for multinational IT businesses operating in Japan: The Triple Trinity.

Triple Trinity is a language bridge service that goes beyond translation and interpretation; it bridges cultural gaps.

The cultural bridge is essential to ensuring smooth businesses communication between Japanese businesspeople and their English-speaking counterparts. What is sometimes obvious or the “right thing to do” within Japanese culture may wildly differ from American expectations, and vice-versa.

INAP’s Triple Trinity is able to act as a vital interlocutor in such situations.

What’s the difference?
INAP seeks to understand your business, your users, your clients and their needs through preliminary studies to better provide the perfect language bridge services that provide solutions that end with a satisfactory outcome for all parties.

Other language bridge services do not go the additional mile; most provide only a straight translation or interpretation, without technical expertise and that is where the buck ends.

However, with Triple Trinity we are willing to go the extra mile to further ensure all expectations are met.

INAP is able to achieve this with its human resource capabilities.

How we are able to go the extra mile
We are fanatical about service, and the Triple Trinity service is available 24/7, 365 days a year.

If there is a problem that needs an urgent solution in Japan, our team of IT-literate, bilingual, bicultural engineers can step in and deal with the issue speedily.

We believe people from different cultures have different expectations – our job is to try to understand those expectations and help deliver a solution which meets those expectations.

We get the job done – in the Western Sense.
And we 手順に従います (we will follow the manual and procedure) – in the Japanese bushido sense.

Our bilingual, bi-cultural engineers understand that:

Your users in Japan and what they expect in terms of service and;
Your overseas tech support team and what they are willing to provide.

If you decide to outsource your Japan Support function to us, you can rest assured you’ll have a team of skilled engineers at you and your users’ disposal 24/7, 365 days a year.

Service standards
At INAP we have long subscribed to the notion that understanding language, service and taking proactive steps to solve a given problem can provide customers with outstanding value. These are our principles.

These principles form the elements of the “Triple Trinity” which are:

1) The Service, Support, User (i.e: understanding the environment we work in)

2) Language, Culture and Solution (i.e: the tools with which we work)

3) Dynamism, Speed, and we like to be proactive (i.e: the way we work)

Triple Trinity is the service to provide your users in Japan with the polished standards of service they expect, whilst reducing the workload of your support team. We are the interlocutors that manage communications and thus expectations on both Japanese and Western sides. And the technical expertise we have at our disposal can help your business reduce costs and minimise exposure.

We’ve already contracted with several big names in the networking equipment space and are open for business.

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INAP’s New Triple Trinity Service